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- Introduction to Salesforce CRM & Cloud Overview
- Understanding Salesforce Editions, Licenses & Users
- Company Information, Org Settings & Global UI Settings
- Creating and Managing Users, Profiles, Roles & Permission Sets
- Object Manager: Standard vs Custom Objects
- Fields, Field Types, Validation Rules & Formula Fields
- Page Layouts, Record Types & Business Processes
- Automation Tools: Workflow Rules, Process Builder & Flows
- Approval Processes & Email Alerts
- Reports & Dashboards β Building & Customizing
- Data Management: Import Wizard, Data Loader & Data Security
- Security & Access: OWD, Sharing Rules & Role Hierarchy
- AppExchange & Installed Packages
- Change Sets, Sandboxes & Deployment Basics
- Salesforce Lightning Experience vs Classic
- Einstein Activity Capture & AI-powered Productivity Tools
- Introduction to Apex & Salesforce Platform
- Apex Development Environment & Setup
- Variables, Data Types, and Operators
- Control Statements (if-else, loops, switch)
- Classes, Objects, and Access Modifiers
- Methods, Constructors & Static Keywords
- Collections: List, Set & Map in Apex
- SOQL (Salesforce Object Query Language) in depth
- SOSL (Salesforce Object Search Language)
- DML Operations (Insert, Update, Delete, Upsert, Undelete)
- Triggers β Before & After, Context Variables
- Bulk Processing & Governor Limits Best Practices
- Exception Handling & Debugging
- Asynchronous Apex: Future, Batch Apex, Queueable, Schedulable
- Apex Testing: Test Classes & Code Coverage
- Integration Basics: Callouts, REST & SOAP
- Salesforce MVC Architecture β Model, View & Controller
- SOQL (Salesforce Object Query Language) β Queries, Joins & Best Practices
- Visualforce Pages β Components, Controllers & Styling
- Lightning Web Components (LWC) β Fundamentals
- LWC Advanced β Component Lifecycle, Events & Inter-Component Communication
- LWC with Salesforce Data β @wire, Apex Calls & Data Binding
- SLDS (Salesforce Lightning Design System) for UI/UX
- Triggers β Context Variables, Order of Execution & Bulkification
- Apex Batch β Large Data Processing & Async Operations
- Salesforce Integration β REST & SOAP APIs
- Named Credentials, Authentication & External Services
- Salesforce CPQ β Product Catalog, Pricing, Discounts & Quoting
- OmniStudio β FlexCards, OmniScripts, DataRaptors & Integrations
- Deployment Tools β Change Sets, SFDX & DevOps Best Practices
- Introduction to Salesforce AI & Einstein Platform
- Understanding Einstein GPT & Generative AI in Salesforce
- Salesforce AI Environment Setup (CRM, Data Cloud, Permissions)
- Einstein Prediction Builder β No-Code AI Models
- Einstein Next Best Action β Decision Strategy Framework
- Salesforce Data Cloud β Data Unification & Preparation
- Einstein Discovery β Machine Learning Insights
- Einstein Bots β Conversational AI for Service Cloud
- Einstein Language β Sentiment Analysis & Intent Recognition
- Einstein Vision β Image Recognition & Classification
- Integrating Einstein AI with Flows & Process Automation
- Einstein Trust Layer β Secure AI Usage
- Data Governance, Security & Compliance in AI
- SOQL with AI β Intelligent Querying & Data Insights
- Using LWC with Einstein AI (Embedding Predictions & Insights)
- Einstein Copilot Studio β Custom AI Assistants
- Salesforce GPT β AI-Powered Customer Engagement
- Einstein Analytics (Tableau CRM) β Dashboards & Reports
- Einstein Automate β Low-Code AI Process Automation
- AI in OmniStudio β Guided Experiences with AI Decisions
- Integration of External AI Models (OpenAI, AWS, Azure ML)
- Building Custom AI Services via Apex & APIs
- Real-Time AI Predictions & Event-Driven Architecture
- Deployment of AI Models across Salesforce Clouds
- Capstone Project β AI-Powered Salesforce Application